FAQs
- What are the advantages of booking via Tematis?
- Who are our suppliers?
- How can I buy an activity?
- How can I buy a weekend or holiday?
- I bought an activity, what should I do next?
- I bought a weekend/holiday what should I do next?
- Do you organise transport?
- I would like to offer an experience. Can I send a personalised message to the beneficiary?
- How long in advance should I book an experience?
- Are there other charges than those mentioned on the website for the experience?
- How can I pay?
- Do you use an online secured payment system?
- I bought an activity but I have to cancel. What should I do?
- I bought a weekend/holiday but I need to cancel. What should I do?
- I would like to stay an additional night in the hotel I booked online. What should I do?
- Can my children join me for the weekends/holidays?
- Can I take my pet with me?
- Can I bring some friends and family to the activity?
- Are there any conditions and restrictions for the experiences?
- How can I be kept informed of your products?
- How can I contact you?
1.
What are the advantages of booking via Tematis?
- Tematis offers an original and all-inclusive offer to make you
do something different.
- Ease of use and of choice to book an activity, weekend or holiday.
- Reduced or similar prices compared to the original supplier price.
- A rigorous selection of suppliers selected for their professionalism,
quality and service.
- Our dedication to service, to guarantee availability for your
weekends and holidays.
- A fully secured online payment system.
- Benefit from a direct contact to organise your activity.
- Flexibility and freedom of organisation as your activity is valid
12 months from the purchase date.
- Benefit from our expertise and our network.
- All our suppliers are recognised companies.
- All our suppliers have been selected with extra care and with
a focus on security and safety, quality, service and expertise.
- All our suppliers are members of internationally recognised networks, such as Relais & Chateaux or Small Luxury Hotel of the World, and most are registered with a professional trade organisation.
- Simply go online to www.tematis.com and click on "Activities".
Our offer is presented to you according to ten main themes or categories.
- Explore these categories and click “add to cart” at
the bottom of the page to order your experience online.
- Just follow the instructions on screen and fill in the forms.
You will be transferred to our secured payment web page to pay.
This payment page is secured by CIC Bank (www.cic.fr).
- Once your payment is accepted, you will immediately receive by email a confirmation order. You will receive another e-mail within 24-hours/1 working day with the full details of the suppliers so that you can organise your experience.
4. How can I buy a weekend or holiday?
- Simply go online on www.tematis.com and click on "Weekends"
or "Holidays".
Our offer is presented to you according to ten main themes or categories.
- Explore these categories and click “add to cart” at
the bottom of the page to order your experience online.
- Just follow the instructions on screen and fill in the forms.
You will be transferred to our secured payment web page to pay.
This payment page is secured by CIC Bank (www.cic.fr).
- You will only be debited for a part of the total price to guarantee
your booking, and then you will pay the remaining amount to the
supplier of the accommodation, on site.
- Once your order is made, you will immediately receive by email
a confirmation order. You will receive another e-mail within 24
hours / 1 working day with confirmation of availability and with
the full details of the suppliers so that you can realise your experience.
- If there is no availability for your preferred dates, we will not debit your account and will submit you with other alternatives.
5. I bought an activity, what should I do next?
-
Simply directly contact the supplier to organise your experience with
your confirmation order number and select a convenient date to experience
your activity.
6. I bought a weekend/holiday what should I do next?
-
On your selected date, simply show up at the hotel and at the supplier
of the activity with your confirmation order number from Tematis.
-
Tematis can offer you private transport, helicopter/jet taxi, and
private jet. For any information, please contact airtematis@tematis.com
8. I would like to offer an experience. How does it work?
-
You can offer our activities, weekends and holidays to your loved
ones very easily:
- You can simply buy online and enter the contact details of the
lucky person under the beneficiary title on the purchasing form.
We will email you a link to the product description purchased without price, for you to inform the person you offer the gift to at your convenience.
- You can also buy some gift vouchers in the dedicated section and simply input an amount that the lucky one can redeem by selecting him/herself an activity/weekend/holiday on the website.
9. How long in advance should I book an experience?
- Each activity is valid for 12 months from the date of purchase.
You can freely organise your activity at a convenient time for you.
- We recommend that you book your weekend or holiday enough in advance to make sure there is availability.
10. Are there other charges than those mentioned on the website for the experience?
- Each product states exactly what is included in the price, and
what is not.
- No other charge can be asked from you for an item included in the price.
-
All purchase on www.tematis.com can only be done by VISA or MASTER
CARD.
12. Do you use an online secured payment system?
- Your payment is secured.
- Tematis uses the encrypted and secured online payment solution
of CIC Bank (www.cic.fr).
- Your card details are never communicated to Tematis.
13. I bought an activity but I have to cancel. What should I do?
-
Your order is valid 12 months from the purchase date. Simply reschedule
your experience directly with the supplier. Some restrictions may
apply depending on the suppliers' conditions.
14. I bought a weekend/holiday but I need to cancel. What should I do?
- You cannot cancel your holiday or weekend after the
date of purchase.
Any cancellation of one or more activities with or without accommodation will be reimbursed to the client after deducting cancellation fees, which are as follows:
- 20 days or more before the agreed date of the experience: 50% of the total price of the service.
- Less then 20 days before the agreed date of the experience: 100% of the total price of the service.
15. I would like to stay an additional night in the hotel I booked online. What should I do?
- We recommend that you contact the hotel as soon as possible in
order to make sure there is availability.
- The hotel will directly invoice you this additional night.
16. Can my children join me for the weekends/holidays?
- Children are welcome in most hotels. We have specified on each
weekend/holiday specifications the number of children that can join
per room.
- Please mention the number of children with you on the purchasing form in the “comments” box so that the hotel can best service your requirements.
17. Can I take my pet with me?
-
Pets are welcome in most hotels. We have specified on each weekend/holiday
specifications if the hotel accepts pets. Without any mention of this,
please consider that pets are not allowed at the hotel.
18. Can I bring some friends and family to the activity?
-
We have specified for each activity/weekend under "participants and
guests" the number of people that can join you during your activity.
19. Are there any conditions and restrictions
for the experiences?
- In most cases there are no requirements to live the experiences.
- However, when there is a requirement, it will be mentioned on the specifications of the activity, weekend or holiday, under “conditions and restrictions”.
20. How can I be kept informed of your products?
-
To be kept informed of our new products, simply register for our newsletter.
-
You can contact Tematis by e-mail, telephone and mail. You will find
all our contact details in our "Contact"
section of the Internet site.